We are totally committed to selling high quality products that will stand the test of time, however there may be a time when you will need to exchange/return something you have bought. We will be more than happy to offer and exchange or refund if the item/items are returned in perfect condition, totally unworn with all the original packaging and receipts. We cannot offer exchanges or refunds if your item has been specially made/adjusted/personalised to your requirements. We can also not refund SALE items.

You the consumer accept full responsibility for the safe return costs of any item of which you require an exchange or refund. TWLV accept no liability for said items until safely received on the companies registered premises. TWLV reserves the right to refuse all exchanges or refunds requested after 30 days of the order being dispatched. Items returned for exchange/refund will be dealt with as quickly as possible. However we make no guarantee that errors will not occur and therefore indemnify the company of liability for such errors. All items received by us will be processed within 30 days. We only refund postage costs to you when either an error has occurred of which we accept responsibility, or the product/service is faulty.

How do I return my Internet order for an exchange or refund?

You can post or courier your item to our Returns Centre. For your protection, we recommend that you send your return via registered post or a secure and traceable courier who can insure your parcel for loss.

Our returns address is: Ramajam Ltd, TWLV Watches Returns, Unit 1.01 First Floor, Southgate, Dublin Road, Drogheda, Co.Louth, Ireland.

What do I send with my return?

  • Complete the Returns Form (DOWNLOAD HERE)
  • Clearly mark your reason for return on the Returns Form and whether you would like an exchange or a refund
  • Securely pack the items in their original packaging and return. REMEMBER that you will need to pay for postage to return your item to us.